Built for the way perfume stores sell
How does a fragrance conversation become an order?
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How are recommendations grounded in your products?
Recommendations begin with the products you add, including names, sizes and prices. Describe scent families and suitable occasions clearly so a customer’s request can be related to the catalog. A vague description limits the usefulness of any recommendation; the assistant cannot supply product knowledge your store has not provided.
Test contrasting requests: a fresh daytime scent, a woody gift and a customer unsure what they like. Review whether each response asks a useful follow-up and names a relevant item. Fragrance preference is subjective, so avoid treating a recommendation as a guarantee of customer satisfaction.
What happens when a shopper wants to order?
The assistant can collect the customer’s name, phone number and delivery address, record the order and update stock as described by the product workflow. The dashboard brings product, conversation and order information together so your team can review the next step.
Recording an order is distinct from confirming payment or completing delivery. Test the exact workflow used by your store, especially product sizes, quantities and corrected addresses. Do not describe a chat order as paid or delivered unless your operational process confirms it.
When should your team take over?
Human handoff, included in Growth and Pro, transfers a conversation to your team with a notification. Your staff can continue the response from the dashboard. Use this for requests that need judgment or information outside the catalog, and establish who monitors those notifications.
Growth also includes spreadsheet import and advanced analytics. Pro adds all supported channels, bot customization, PDF reports and API access. Choose these capabilities around an actual workflow rather than assuming every plan contains every feature.
Do I need to add my products first?
Yes. Recommendations use the catalog you provide. Add accurate names, descriptions, sizes and prices before testing customer conversations.
Can I import a spreadsheet?
Spreadsheet product import is included in Growth and Pro. Starter supports adding products manually within its catalog allowance.
Does an order recorded in chat mean payment is complete?
No. Order capture collects the details for your store’s workflow. Payment and delivery status must be confirmed through your operational process.
Give every fragrance question a useful answer.
See how a conversation can lead to a recommendation and an order.