Terms of service

1. Introduction

By using WebVitas AI, you agree to these terms. Please read them carefully.

WebVitas AI is a software-as-a-service product offering an AI sales assistant designed for perfume stores. It helps store owners automate sales conversations across supported platforms.

2. Accounts

• You must be at least 18 to create an account.
• You must provide accurate registration information.
• You are responsible for protecting your sign-in credentials and store API key.
• You are responsible for activity through your account.
• We may suspend or cancel an account for violation of these terms.

3. Using the service

Depending on your plan, WebVitas AI provides:

• An AI sales assistant that converses with your store's customers.
• A dashboard for products, orders and conversations.
• Connections to supported social platforms: WhatsApp, Messenger and Instagram.
• An API for integrating your systems.
• Assistant performance analytics and reports.

4. Prohibited uses

You must not use the service to:

• Sell illegal products or products prohibited under Egyptian law.
• Send spam or commit fraud.
• Attempt to compromise or disrupt the service or access another user's information without permission.
• Infringe intellectual-property rights.
• Share your API key with unauthorized parties.
• Deliberately circumvent applicable rate limits.

5. Usage allowances

• Starter and Growth have included monthly message allowances. Pro has the unlimited-message allowance described on the pricing page.
• On limited-message plans, service continues after the included allowance at EGP 150 per additional 500 messages. Official WhatsApp messaging fees are billed separately according to actual usage.
• API rate limits remain separate: 30 requests per minute for the chat endpoint and 60 requests per minute for other services.

6. Payments and subscriptions

• Published prices are in Egyptian pounds and include applicable taxes.
• Subscriptions renew automatically unless cancelled before the period ends.
• You can cancel at any time; your account remains active until the end of the paid period.
• We do not refund payments for periods that have already begun.
• We may change prices with at least 30 days' advance notice.

7. Data ownership

• You own your product, order and customer-conversation information.
• We do not sell or share your information with third parties for marketing purposes.
• We use your information to provide and improve the service.
• You can request an export or deletion by contacting support.

8. Artificial intelligence

• The assistant uses AI models to generate replies. We work to improve accuracy and reduce invented responses but do not guarantee that every reply is correct.
• You are responsible for reviewing assistant settings and ensuring product information and prices are accurate.
• The service provides human handoff for conversations requiring staff attention on plans that include it.

9. Service availability

• We aim to provide service around the clock, but maintenance or interruptions may occur.
• We will endeavor to notify you in advance of scheduled maintenance.
• We are not responsible for losses from interruptions caused by circumstances outside our control.

10. Limits of liability

• The service is provided as is, without express or implied warranties.
• We are not responsible for direct or indirect losses resulting from use of the service, including lost profits or data.
• Our maximum liability does not exceed the amount you paid us in the preceding three months.

11. Ending the service

• You may cancel your account through the dashboard.
• We may suspend or terminate an account for violating these terms.
• After cancellation, your information will be deleted within 30 days unless otherwise required, including applicable legal retention requirements.

12. Changes to these terms

We may amend these terms. Material changes will be communicated by email or a dashboard notice. Continued use after a change means you accept the updated terms.

13. Contact

For questions about these terms, email mohamed@webvitas.com.